Privacy Policy

What personal data we collect

We collect personal data when you register, verify your account, deposit or withdraw funds, play our games, contact us or simply browse the site. Some of it you give us directly, and some is created automatically as you use your account.

Account and contact details

Your full name, date of birth, residential address, e-mail address and mobile number.
Your username, password and the security details you use to recover access.
Your currency, communication preferences and the marketing channels you have opted into.
Any limits, reminders, time-outs or exclusions you set in your account.

Identity and verification documents

Copies of photographic identification, proof of address and proof that a payment method belongs to you.
Information about the source of your funds where we are required to ask for it.
The results and records of the age, identity and payment checks we carry out.

Transactions and play

Deposits, withdrawals, balances and the payment methods shown in the cashier.
Bonuses taken, wagering progress and the games, stakes, wins and session lengths recorded on your account.

Device, usage and contact records

Your IP address, the approximate location it indicates, device type, operating system, browser and language settings.
Cookie identifiers, pages and games visited, and how you arrived at the site.
Your messages to us through live chat or e-mail, and our replies.

Why we use your personal data

Running your account. Registering you, keeping you signed in, handling deposits and withdrawals, applying bonuses and answering your queries.
Verifying your age and identity. We hold a gaming licence and must confirm that you are at least 18 and that you are who you say you are before you play or withdraw.
Preventing fraud, money laundering and misuse. Checking payment methods, looking for duplicate accounts, bonus abuse, collusion and unusual patterns of play or payment.
Meeting our legal duties. Keeping records of transactions and checks, and responding to lawful requests from public authorities.
Safer gambling. Applying the limits, reminders, time-outs and self-exclusions shown in your account, and contacting you if your play suggests you may be at risk of harm.
Keeping the site working. Fixing faults, protecting against attacks and understanding which pages and games are used.
Sending offers you asked for. Contacting you through the channels you opted into, and stopping as soon as you tell us to.

The legal bases we rely on under UK GDPR

Data protection law requires us to have a legal basis for everything we do with your data. In plain words, these are the bases we use.

What we do	Legal basis	What that means
Opening and running your account and paying out withdrawals	Performance of a contract	We cannot provide the account set out in our terms without this data.
Age and identity checks, and anti-money-laundering records	Legal obligation	Licensed gambling operators must carry out these checks and keep the records.
Preventing fraud, bonus abuse and duplicate accounts	Legitimate interests	We have a genuine interest in protecting players and the site, weighed against your privacy.
Spotting and acting on signs of gambling harm	Legal obligation and legitimate interests	We are required to monitor for harm and to step in where we see it.
Marketing messages and non-essential cookies	Consent	We only do this if you opt in, and you can withdraw consent at any time.
Handling sensitive information where a check requires it	Substantial public interest	Limited cases, such as preventing crime, where the law allows this processing.

Who we share your data with

Payment and banking providers, to process the deposits and withdrawals you make through the cashier.
Identity-verification, age-verification and fraud-prevention partners, who check your details and documents against their own records.
Game and platform suppliers, who provide the games and the systems your account runs on.
Service providers acting on our instructions, such as hosting, support tools, message delivery, analytics and security.
Regulators, auditors, the police and other public authorities, where the law requires or permits it.
The national self-exclusion scheme, where you register with it or ask us to apply an exclusion.
Professional advisers, and any party involved in a transfer of the business, under duties of confidentiality.

We do not sell your personal data and we do not pass it to other companies for their own marketing. Where a provider acts on our instructions, a written contract requires them to keep your data secure and use it only for the purpose we set. If data is transferred outside the UK, we use the safeguards recognised by data protection law so that your information keeps the same level of protection.

How long we keep your data

We keep your personal data for as long as your account is open, and afterwards for the period the law and the rules applying to licensed operators require. We cannot shorten a period that is set by law, even at your request.

Account, identity and verification records: kept for the retention period required after an account closes.
Transaction and play history: kept for the same statutory period, so we can deal with queries, disputes and lawful requests.
Support correspondence: kept for a shorter period, unless it relates to a complaint, a dispute or a safer gambling matter.
Self-exclusion and time-out records: kept for at least the length of the exclusion and the further period required afterwards.
Records that you asked not to be contacted: kept for as long as needed to make sure we do not contact you again.

When a retention period ends, we delete the data or remove the details that link it to you.

Your rights, cookies and how to contact us

The rights you have

Access a copy of the personal data we hold about you.
Correct data that is wrong or incomplete.
Erase data we no longer need, subject to the records we must keep by law.
Restrict or object to processing we base on our legitimate interests.
Withdraw consent for marketing or non-essential cookies at any time.
Receive certain data in a portable format, or have it sent to another provider.
Ask for a person to look at any decision made only by automated means that affects you significantly.

How to use your rights

Write to us at support@casinomegareel.co.uk, or at privacy@casinomegareel.co.uk, and tell us which right you want to use. You can also start the request through the live chat on the site. We may ask you to confirm your identity before we act, so that your data is not disclosed to someone else, and we will respond within the time limit set by data protection law. Using these rights is free, and we will explain our reasons if we cannot do what you have asked.

Complaints

If you are unhappy with how we have handled your data, contact us first so we can look into it. You can also complain to the Information Commissioner's Office, the UK supervisory authority for data protection, and you keep the right to take the matter to court.

Cookies

We use cookies and similar technologies to keep you signed in, remember your settings, measure how the site is used and support the offers you have agreed to receive. Only the cookies that are strictly necessary to run the site are set without your agreement; the rest are set through the cookie banner and you can change your choices at any time. Our Cookie Policy explains the categories we use and how to manage them in your browser.

We update this policy when our practices or the law change. The current version always appears on this page with the date it was last updated, and we will tell you by e-mail or a notice in your account if a change affects you significantly.