Betting and Game Rules

General rules that apply to all play

These rules apply to every game on the site, on desktop and mobile, and to every bet placed from your account. Where a game carries its own rules or paytable, those apply to that game and sit alongside this page.

We hold a gaming licence and verify the identity of each account holder. Play is for adults aged 18 or over only.

One account per player

• You may hold one account only, in your own name, with details that match the documents used for verification.
• You must place your own bets. Do not let anyone else use your account, your payment methods or your log-in details.
• Bots, scripts and any software that places bets for you are not permitted.
• Where we find duplicate accounts, we may close them and void bets placed from them.

Real-money and bonus balances

Your real-money balance and any bonus balance are held separately, and the cashier shows which of them a stake will be taken from. Real money is normally staked first unless the game or the promotion states otherwise. Winnings from bonus play follow the bonus terms until any wagering requirement is met.

Bets are final once placed

A bet stands once you confirm it. Check the stake, the bet level and the number of lines before each round, as we cannot cancel, change or refund a round because the wrong amount was staked or the wrong game was opened. Closing the game window does not cancel a bet already placed.

How bets and spins are settled

Every game runs on a game server. When you confirm a bet, the server generates the outcome of that round and records it. The result held on the server is the official result, even if your screen shows something different because of a display fault or a slow connection.

1. You confirm a stake from the balance shown in the cashier.
2. The server generates and records the outcome of the round.
3. Any win is calculated using the paytable published in that game.
4. Your balance is updated and the round is written to your game history.

The rules, paytable, bet lines and feature rules of each game are in its help or information screen, together with the return-to-player figure for that game. That figure is a theoretical average measured over a very large number of rounds, and it does not predict the outcome of a single round or a single session.

Maximum win limits and rounding are set out in each game's rules. Your game history is available in your account, and where it differs from our server records, the server records are taken as correct.

Malfunctions, disconnections and unfinished rounds

A malfunction voids all pays and play. If a game, the game server or the network behaves incorrectly, any affected round and any pay from it is void. Stakes taken in an affected round are returned to your balance, and amounts credited in error are removed from it.

Connections drop from time to time. When you open the game again, the round either resumes where you left it or is settled from the server record.

Please do not reload a game repeatedly or place the same bet again to force a result, as this can start a second round. If your balance does not look right after you reconnect, check your game history and then contact us.

Playing with bonus funds

Bonus funds, free spins and other promotional credit are governed by the terms shown when you claim them. Those terms apply in addition to the rules on this page.

• Wagering requirements must be met before bonus funds or winnings from them can be withdrawn. Progress is shown in your account.
• A maximum stake per spin or hand applies while bonus funds are in play, as stated in the bonus terms.
• Games contribute to wagering at different rates. Some contribute in full, some in part and some not at all.
• Unused bonus funds and free spins expire after the period shown and are then removed from your balance.
• Some games and some in-game feature purchases cannot be played with bonus funds.

Low-risk or hedged betting intended to secure a guaranteed return from a bonus, such as covering opposing outcomes on a table game, is not permitted while a wagering requirement is open. Where we find it, we may remove the bonus and any winnings from it.

Only one bonus can be active at a time unless the promotion says otherwise, and a bonus may be limited to one per player, household, device or payment method.

Live casino and table games

Live tables are streamed from a studio with a human dealer. Each table has its own rules in its help screen, and the stake limits, side bets and maximum payouts for that table are displayed at the table itself.

• Betting time is limited. A bet that is not confirmed before betting closes is not accepted, and the stake stays in your balance.
• Decisions taken by the dealer and the studio about the conduct of a round are final, subject to the studio's own procedures.
• Misdeals, exposed cards and irregular results are handled under the rules of that table. A round may be void, with stakes returned.
• You may be removed from a seat if you do not place a bet for a number of consecutive rounds.

Chat at live tables is moderated, and abusive or disruptive messages may lead to chat being switched off for your account. Dealers cannot discuss your balance, your bonuses or your payments; please use live chat or e-mail for those.

The studio keeps a recording of each round. Where there is a question about an outcome, that recording and the server record together settle it.

Questions and disputes about a round

If you believe a round has settled incorrectly, contact us as soon as you can through live chat or by e-mail at support@casinomegareel.co.uk. Please include:

1. Your account username or registered e-mail address, but never your password.
2. The name of the game, exactly as it appears in the lobby.
3. The date and time of the round, including the time zone you are in.
4. The round or transaction reference from your game history, where one is shown.
5. A short description of what you expected and what the game showed.

We check the round against our server logs and, for live tables, against the studio record, then reply in writing with the outcome. Our complaints procedure sets out how long we take to respond and how to take a matter further, including referral to an alternative dispute resolution provider at no cost to you.