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How to reach us
Live chat is available on the site 24/7 and is the quickest way to speak to a member of our support team. You can also write to us at support@casinomegareel.co.uk, and we answer e-mails in the order they arrive.
We do not operate a telephone line. Using chat or e-mail keeps a written record of what you asked and what we answered.
What to have ready when you write
A few details in your first message usually save a round of questions and get the matter settled sooner.
- Your username, or the e-mail address registered to your account with us.
- The game, round or transaction involved, and the time it happened.
- What you expected to happen, and what happened instead.
- Any message shown on screen, copied out word for word.
Questions we help with
- Account and verification - signing in, updating your details, and the documents asked for during identity checks.
- Deposits and withdrawals - payment methods, pending balances, and the limits shown in the cashier.
- Bonuses - how an offer works, wagering progress, and why a promotion may not have applied.
- Technical issues - a game that will not load, a disconnected round, or an unexpected error.
Complaints
If you are not satisfied with an answer or an outcome, write to support@casinomegareel.co.uk with Complaint in the subject line, and include your username and the details listed above.
We acknowledge every complaint in writing and reply once the matter has been checked. If we cannot settle it with you, we will tell you in writing what the next step is, including alternative dispute resolution.
