Terms & Conditions

These terms form the agreement between you and us

These terms and conditions apply to this site, to your account with us and to every game, payment and promotion you access through it. By registering an account, making a deposit or playing any game, you confirm that you accept these terms and agree to be bound by them.

Our privacy policy, our cookie policy, the terms attached to each bonus and the rules shown for an individual game all form part of this agreement. Where a rule for a specific game or offer differs from these general terms, the specific rule applies to that game or offer.

Changes to these terms

We may update these terms from time to time, for example when we add a payment method, change how a feature works, or need to reflect a change in the law or in the requirements that apply to licensed operators. The current version is always published on this page.

Where a change materially affects your account, we will tell you by e-mail or by a message in your account before it takes effect. If you do not accept the change, you may withdraw your remaining balance, subject to the checks described below, and close your account. If you keep playing after the change takes effect, you accept the updated terms.

Your account: who can open one and how we verify it

Eligibility

• You must be 18 or over. Gambling is restricted to adults, and we check the age of every customer. Underage accounts are closed, stakes are voided and winnings are not paid.
• You must be resident in the United Kingdom and registering in your own name, for yourself.
• One account per person. If we find duplicate accounts, we may close them, consolidate balances and withdraw access to promotions.
• Your details must be accurate and current. Please update your name, address, e-mail address and telephone number in your account if they change.
• You must use your own funds and your own payment methods. You may not play on behalf of anyone else or let anyone else use your account.
• You must not be self-excluded from this site or registered with a national self-exclusion scheme covering licensed operators in Great Britain.

Keep your username, password and any security codes to yourself. Activity carried out through your login is treated as your own, so please tell us at once if you think someone else has had access to your account.

Verification checks

We hold a gaming licence and are required to confirm the identity, age and address of our customers, and in some cases the source of the funds used to gamble. You can upload documents in the verification area of your account, and we will tell you if anything further is needed.

Deposits, withdrawals and bonus terms

Paying in and taking money out

• Deposits must come from a payment method held in your own name. The methods available to you, and the minimum and maximum amounts for each, are shown in the cashier.
• We return funds to the method you deposited with wherever that is possible. If that method cannot receive payments, we will ask you for an alternative in your name.
• Withdrawals may sit as pending while our checks are completed. Processing times depend on your chosen method and are shown in the cashier.
• Your account balance is held for gambling with us. It does not earn interest, and we do not provide banking or credit services.
• If a game, bonus or payment goes wrong because of a technical fault, the affected transactions and any resulting winnings may be voided and the position corrected.

Bonuses and promotions

Each offer carries its own terms, which are shown with the offer and apply alongside these general terms. Before you opt in, please look over the points that affect how a bonus works.

• The wagering requirement sets how many times the bonus amount must be staked before it can be withdrawn, and games contribute towards it at different rates.
• A maximum stake applies while a wagering requirement is open, and stakes above that amount may cost you the bonus and anything won with it.
• Bonus funds and free spins expire if they are not used within the period shown with the offer, and expired funds are removed from your balance.
• A cap may apply to the amount of bonus winnings that can be converted into withdrawable cash, with anything above the cap removed.
• Some offers require a qualifying deposit, a bonus code or an opt-in before the bonus is credited to your account.

Promotions are intended for players gambling in the ordinary way. Where we find duplicate accounts, group play, stake patterns designed only to clear a wagering requirement, or any other misuse of an offer, we may remove the bonus and any winnings derived from it, and withdraw access to future promotions. Your own verified deposits are not affected.

Safer gambling tools and self-exclusion

Gambling should stay affordable and under your control. In your account you can set deposit and loss limits, use reality checks and session reminders, take a short time-out, or self-exclude for a longer fixed period. Tighter limits take effect straight away; a request to loosen a limit involves a waiting period before it applies.

While you are self-excluded we close your access to play, stop sending you marketing and will not reopen the account before the period you chose has ended. You can also block gambling across licensed operators in Great Britain through GamStop.

Closing or suspending an account

You may close your account at any time by asking our support team. We will return any withdrawable balance to you once the usual checks are complete. Bonus funds and open bonus balances do not survive closure.

We may suspend or close an account in any of the following circumstances.

1. You ask us to close the account, or you choose to self-exclude.
2. The account has been inactive for a long period, in which case we contact you first at the e-mail address held on your account.
3. You breach these terms, the terms of an offer, or the rules of a game.
4. We suspect fraud, collusion, money laundering, chargeback abuse, or use of the account by someone other than you.
5. We are required to suspend or close the account to meet our licensing or legal obligations.

Where an account is closed for a breach, we may withhold winnings connected to that breach. Funds we are satisfied are lawfully yours are returned to you.

Complaints, liability and governing law

If you want to complain

Please contact us first, either through the live chat on the site or by e-mail to support@casinomegareel.co.uk. Give us your account details, the dates involved and what you would like us to put right. We acknowledge complaints promptly and answer within a reasonable time, keeping you informed while the matter is being looked into.

If we cannot settle matters between us, you can refer the complaint free of charge to the alternative dispute resolution service we use, which is not connected to us and will consider the case on its merits. We will give you its details when we send our final response, and we will co-operate with the process.

Our liability

We provide the site with reasonable care and skill, but we cannot promise that it will always be available or free of faults. We are not responsible for losses caused by your gambling itself, by failure to keep your login details safe, by faults in your own device or connection, or by events outside our reasonable control. Nothing in these terms limits liability that cannot be limited by law, including liability for death or personal injury caused by our negligence, or for fraud.

Governing law

These terms, and any dispute arising from them or from your account, are governed by the laws of England and Wales. If any part of these terms is found to be unenforceable, the rest continues to apply.